We support your admins
The Talent Peaks Basecamp team supports your key users or administrator to get maximum value out of your Salesforce apps by providing a flexible and remote Salesforce consulting service for our customers in Staffing & Recruitment, Professional Services and Media Services.
General challenges after go-live
After a go-live of the implementation, the project is handed over to your internal key-user or trained administrator. Still, it takes time and knowledge for an admin to support user adoption and keep up with business requirements in order to create sustainable value. Making optimal use of the innovation provided by new Salesforce releases and the latest apps on the AppExchange often is challenging. Moreover, a dedicated professional Salesforce admin often is hard to find and expensive.
Talent Peaks Basecamp helps!
Basecamp helps you with change configuration, issue solving and proactive innovation. It will bring you the following benefits:
- Flexibility and affordable Salesforce admin capacity
- Support for key users/admin to create the best Salesforce configuration for the business
- Access to the latest industry updates and innovations based on Talent Peaks Salesforce expertise
Some service details:
- Basecamp is a fully remote service and is available during office hours (9 am-5 pm) via email
- Service cases will be logged and the Basecamp will communicate estimated time and planning to solve the case
- After a ‘go’ by the customer contact the service is provided according to communicated planning. Basecamp provides a monthly performance report including actuals versus budget and customer satisfaction score