Infozorg embraces the Universal Service Management Method – supported by Salesforce Service Cloud to standardize service processes and put the customer first.
Project motto was: start small, test it and go back to extend functionality. Thus, we started with a month of piloting the implementation with a few customers. Now, we now moved on to roll out Salesforce Service Cloud to all customers.
Talent Peaks is happy to be the implementing partner on this digitaltransformation guiding Infozorg through the subsequent stages of training admins and enhancing functionality.
They can now engage with their customers on a more personal level, because they can access the context and history of their support cases. Plus make more impact by measuring their performance on the service processes and continuously improving support.
Infozorg’s customers can login their self-service portal to interact with Infozorg on support cases.
Aethon Shared their Digitial Transformation Best Practice. Download the complete case plus tips for peers:
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