Calco

Calco reveals talent in IT and Finance based on the motto: hire personality, train skills. An extensive training and coaching program in concert with customers prepares professionals for a successful and rewarding career in these tight labor market sectors.

Challenge

Collaboration on one platform and a single source of truth regarding customers, trainees, professionals and employees that is consistent and trustworthy in order to facilitate future (international) growth.

The project

Replacing the fragmented IT-architecture by placing Salesforce at the center of all business processes and data management. Besides, Byner as an app exclusively built for the Salesforce platform is added to provide powerful talent management, contract and billing capabilities. This creates a streamlined flow of data from marketing until billing all in one application. Technology: Sales Cloud, Pardot Marketing Automation, Documill, eSigning, Byner.

Goals

  • real time data insights accessible for all stakeholders
  • centralized view of customers, trainees and professionals
  • scalable implementation, ready for future expansion
  • better collaboration and guidance in processes and handovers between departments

“We created a future proof, end-to-end platform, in which all our activities converge. With Salesforce and Byner, we have a 360° view, so we can optimally service and engage customer, trainee and professional.”

– Rianne Kool, Director Projects & Innovation Calco

An Employee Centered Service Approach

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