Attentia

Attentia is a rapidly growing Belgian professional services organization that offers a broad range of HR, Well-being and payroll solutions.

Challenge

Rapid expansion with a multitude of different services from different business lines, constantly challenges the ambitious goals on customer satisfaction. That is why Attentia started a digital transformation program to create a shared 360° customer view in order to optimize the experience in every touch-point in the journey.

Solution

Talent Peaks guided Attentia in designing future proof lead-to-cash and procure-to-pay processes. In co-creation, we mapped optimal customer and user journeys with adequate processes and best fit digital solutions. Covering user stories from marketing to sales, from professional services automation (PSA) to finance/accounting and services all combined on the Salesforce Platform. 

Results

› streamlined lead-to-cash process
› optimized procure-to-pay process
› 360° customer view
› increased operational excellence
› great employee experience = happy employees
› time and cost savings

Read the Attentia Case Study here

Check out how Attentia handled this multi cloud implementation project. What is the impact and what are the lessons learned? And how did the key figures experience the digital transformation? Leave your contact details and get the Attentia case study for free!

Talent Peaks guided us towards a brand new lead-to-cash and procure-to-pay process, including marketing automation, CRM, Professional Services Automation and finance. Based on a design thinking approach we developed powerful customer and user journeys that are very well received by both customers and colleagues at Attentia!

Kristof Dujardin, CIO Attentia

Kristof Dujardin, CIO Attentia