Connection and cooperation is what makes city marketing organization amsterdam&partners strong and efficient. As the central organization they connect cross-sector parties with the motto: together we are stronger. With a digital first mindset, and a data driven approach, amsterdam&partners decided to look for solutions to simplify and optimize their digital infrastructure.
Talent Peaks was asked to guide the organization in their digital transformation. We started off with discovery sessions to understand amsterdam&partners as an organization and their primary processes. Next, we defined the challenges and opportunity areas and we organized deepdive exercises to set up requirements on:
- Data Analytics & BI
- Marketing Automation
- Community & Engagement
- Client Relationship Management
- Service and Project Management
- Finance & HR
With these requirements we created and guided the screening process to select the best vendor/solution combination.