Attentia Customer Case
Attentia is a rapidly growing Belgian professional services organization that offers a broad range of HR, Well-being and payroll solutions.
Rapid expansion with a multitude of different services from different business lines, constantly challenges the ambitious goals on customer satisfaction. That is why Attentia started a digital transformation program to create a shared 360° customer view in order to optimize the experience in every touch-point in the journey.
Talent Peaks guided Attentia in designing future proof lead-to-cash and procure-to-pay processes. In co-creation, we mapped optimal customer and user journeys with adequate processes and best fit digital solutions. Covering user stories from marketing to sales, from professional services automation (PSA) to finance/accounting and services all combined on the Salesforce Platform.
› streamlined lead-to-cash process
› optimized procure-to-pay process
› 360° customer view
› increased operational excellence
› great employee experience = happy employees
› time and cost savings
“Talent Peaks guided us towards a brand new lead-to-cash process, including Pardot marketing automation, Salesforce CRM, PSA and Finance. Based on a design thinking approach we developed powerful customer and user journeys that are very well received by both customers and colleagues at Attentia!”
Kristof Dujardin, CIO Attentia
Read the complete Attentia Best Practice here
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