Attentia Customer Case

Attentia is a rapidly growing Belgian professional services organization that offers a broad range of HR, Well-being and payroll solutions.

Challenge

Rapid expansion with a multitude of different services from different business lines, constantly challenges the ambitious goals on customer satisfaction. That is why Attentia started a digital transformation program to create a shared 360° customer view in order to optimize the experience in every touch-point in the journey.

Solution

Talent Peaks guided Attentia in designing future proof lead-to-cash and procure-to-pay processes. In co-creation, we mapped optimal customer and user journeys with adequate processes and best fit digital solutions. Covering user stories from marketing to sales, from professional services automation (PSA) to finance/accounting and services all combined on the Salesforce Platform. 

Results

› streamlined lead-to-cash process
› optimized procure-to-pay process
› 360° customer view
› increased operational excellence
› great employee experience = happy employees
› time and cost savings

“Talent Peaks guided us towards a brand new lead-to-cash process, including Pardot marketing automation, Salesforce CRM, PSA and Finance. Based on a design thinking approach we developed powerful customer and user journeys that are very well received by both customers and colleagues at Attentia!”
 

Kristof Dujardin, CIO Attentia

 

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